News Article


COVID 19 Policy Statement

The impact of the coronavirus on our everyday lives has become even greater. The extended period of lockdown is continuing to put strain on many business and I would like to reassure our members, customers, staff, partners and stakeholders that your safety is our immediate priority.

Throughout the crisis, we’ve continued to provide support and understandably, people are worried about the general economic outlook and their own businesses. As we continue to adapt to these unprecedented times, we're working hard to ensure that we are providing the best possible support.

We are continuing to closely monitor Government guidance and will communicate directly with you via our regular email update on the latest news and developments. Following on from the announcements by Government, we have made the following adjustments to our normal operational activity:

• Implemented homeworking across the whole business, which has affected our ability to respond to queries as fast as we normally would. Call waiting and email response times have increased, so please bear with us during this difficult period.

• Begun evaluating options for assessments going forward. We will contact members either at the time their assessment visit would normally be arranged, or at the point in time when they would normally renew. We will need to know whether members are trading and what action they want to take towards certification / registration. The approach may vary, but we expect we will be able to consider:

- postponement of assessment

- remote assessment

- spreading payments over longer periods

- registration holiday if you are not trading

• Rescheduled all training courses booked from Monday 23rd March 2020 to new dates which will take place after Monday 1st June 2020. This applies to all of our training courses under Premier Training Academy and NAPIT Training, including our pop-up locations and bespoke training. Any online courses will continue to be delivered as normal.

• Liaised with our third-party partner customers with an update on how their service may or may not be affected. Specific update communications will be released from our third-party partners keeping you up-to-date;

• Postponed all events held and attended until September to reduce the risk to our members, customers, staff, partners and stakeholders during the height of the pandemic.

• Created an ‘Emergency Works Register’ of NAPIT members still responding to emergency call-outs during the pandemic. An 'Emergency Call-out' preference on the NAPIT website has been added to help consumers find a reliable tradesperson during this difficult time.

The continuity of our service is paramount, as well as keeping you updated with how this situation will affect you. As it evolves, we will continue to remain in contact and notify you of any significant changes.

Mike Andrews LLB (Hons), LLM - NAPIT Group Chief Executive

Article Published: 07 May 2020


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NAPIT is one of the leading Government approved and United Kingdom Accreditation Service (UKAS) accredited membership scheme operators in the building services and fabric sector. There are currently more than 10,000 NAPIT registered installers in the electrical, heating, plumbing, ventilation, microgeneration and building fabric trades across the UK domestic, commercial and industrial markets. Read more...

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