General

1. Please read these terms and conditions carefully, as they affect your legal rights.
2. The terms “NAPIT” or “us” or “we” refers to the group of NAPIT companies, which includes, but is not limited to, NAPIT Holdings Limited, The NAPIT Group Limited, NAPIT Certification Limited, NAPIT Registration Limited, NAPIT Training Limited, NAPIT Inspection Limited, NAPIT Services Limited and NAPIT Marketing Limited.
3. The term “company” or “you” or “member” or “customer” or “supplier “or “licensee” refers to the company and/or person named or user.
4. The term “Candidate” refers to the person attending a course.
5. The term “Customer” refers to someone purchasing goods/services.
6. The term “Licensee” refers to a software user.
7. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
8. These terms and conditions may be varied by us from time to time. Such revised terms will apply from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the current version.
9. These terms and conditions will be governed by and interpreted according to English Law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English Courts.
10. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
11. Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of our websites.
12. NAPIT and its associated logo(s) are registered trademarks of the NAPIT Group Limited in the United Kingdom.
13. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
14. Products or services supplied by one of NAPIT’s supporting partners, such as, but not limited to NAPIT Insurance, may have their own enforceable terms and conditions.
15. You shall not directly solicit the employment of any of the NAPIT staff at any time from when you are obligated to NAPIT terms and conditions and for a period of 6 months after termination howsoever arising.
    (a) For the avoidance of doubt, any general recruitment advertisement placed shall not constitute solicitation or inducement under this clause.
    (b) Without prejudice to any other remedy, we may be entitled to (including injunctive relief), in the event of a breach by you of this clause, you shall pay to us immediately upon receipt of a written demand a sum equivalent to 20% of the gross annual salary of the relevant employee.
16. Invoice disputes must be raised via [email protected] within 5 working days of the invoice date.
17. Refund requests will be processed in accordance with the cancellation policies relating to the product type Membership, Training, Software & Physical products.
18. A period of 5 working days must be allowed from your refund being approved to the refund being issued.
19. Refunds will be net of any discounts or promotions applied at the point of sale.
20. We reserve the right to deduct any outstanding amounts due to NAPIT from a refund due.
21. Refunds will only be paid by us to the person, company and payment details from which payment was originally made to us.
22. All cancellations made in relation to a product or service supplied by one of NAPIT’s supporting partners, such as NAPIT Insurance, will be forwarded on to the appropriate third party and their own cancellation terms and conditions will apply.
23. We have the right to investigate or refuse any cancellation and/or refund requests which we believe to be possible fraudulent activity.

General Limitation of Liability

24. Nothing in these terms and conditions will:
    (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable.
    (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or
    (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
25. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
26. To the maximum extent permitted by law, NAPIT accepts no liability for any of the following:
    (a) any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    (b) loss or corruption of any data, database or software;
    (c) any special, indirect or consequential loss or damage.

Website Terms of Use

27. These terms and conditions apply between you, the User of our Website(s) (including any sub-domains, unless expressly excluded by their own terms and conditions), and NAPIT, the owner and operator of the Websites stated below.
    (a) www.napit.org.uk
    (b) www.napitonline.com
    (c) www.napitfasttest.co.uk
    User or Users means any third party that accesses the Website and is not either (i) employed by NAPIT and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to NAPIT and accessing the Website in connection with the provision of such services.
    Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of one of the Websites listed below. If you do not agree to be bound by these terms and conditions, you should stop using the Website(s) immediately.
    These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
    The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions, and no third party will have any right to enforce or rely on any provision of these terms and conditions.

Website Intellectual Property and Acceptable Use

28. All Content included on the listed websites, unless uploaded by Users, is the property of NAPIT, our affiliates or other relevant third parties. In these terms and conditions, “Content” means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of these Websites, including any such content uploaded by Users. By continuing to use these Websites you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on these sites shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on these sites without the owner’s prior written permission.
29. You may, for your own personal, non-commercial use only, do the following:
    (a) retrieve, display and view the Content on a computer screen
    (b) print one copy of the Content
    (c) download extracts of the Content

Website Prohibited Use

30. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of NAPIT.
31. If you print, copy or download any part of our site in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
32. You may not use the Websites for any of the following purposes:
    (a) in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    (b) in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    (c) making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to Other Websites

33. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of NAPIT or that of our affiliates.
34. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
35. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookie Policy

36. Use of these Websites is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. Click here to view the Privacy Policy and Cookie Policy.

Availability of Our Websites and Disclaimers

37. Any online facilities, tools, services or information that NAPIT makes available through these Websites (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. NAPIT is under no obligation to update information on these Websites.
38. Whilst NAPIT uses reasonable endeavours to ensure that these Websites are secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all users take responsibility for their own security, that of their personal details and their computers.
39. NAPIT accepts no liability for any disruption or non-availability of these Websites.
40. NAPIT reserves the right to alter, suspend or discontinue any part (or the whole of) these Websites including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Prices, Payment and Orders

41. All website prices are shown in pounds sterling excluding VAT, UK VAT is chargeable at the applicable rate unless stated otherwise.
42. Prices and specifications are checked to the best of our abilities, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
43. We reserve the right to alter our prices and specifications at any time without notice.
44. We are only able to deliver physical products within the UK and Channel Islands.
45. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer.
46. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay to service and / or non-delivery of your order or training.
47. No application, order or course booking by you shall be deemed to be received or processed by us until a written acknowledgment is issued by us or (if earlier) we deliver the goods or provide the required training or service to you.
48. All items supplied to you shall remain our property until final payment of all sums owing in respect of those products have been received in full by us.

Complaints

49. A Company or individual with a complaint about NAPIT’s services or products must give NAPIT the opportunity to consider and address their complaint.
50. Complaints can be addressed in writing to [email protected] or by completing our online Complaints form.
51. NAPIT will evaluate and respond to complaints, and where possible take action to resolve them. If a complaint is not accepted or cannot be resolved this will be communicated to the Company or individual.

Membership

52. This section of the terms and conditions applies to all the schemes and memberships administered and delivered by NAPIT. For further details of these scheme and memberships please see www.napit.org.uk.
53. When applying to a scheme you are responsible for ensuring you meet the scheme requirements and NAPIT Installer Scheme Rules.
54. All scheme applicants will be required to pay a non-refundable application deposit. This deposit is not a guarantee that your application will be accepted. As per clause 2.9 of the NAPIT Installer Scheme Rules, NAPIT may decline the application prior to assessment (this may be related to information about the applicant or NAPIT’s capability to provide the service) in which case NAPIT will inform the applicant of the reasons and refund the fees with the exception of the non-refundable application fee element.
55. The balance of the application can be paid in full at the point of application by card or bank transfer, or you can opt to pay over 3 direct debit instalments.
56. We reserve the right to refuse the use of direct debit.
57. New applications will only gain access to full membership benefits upon initial certification or registration confirmed in writing by NAPIT.
58. Failure to maintain the payments for your membership will lead to your membership being placed on hold. See clause 99 for details on the nonpayment process.
59. Memberships are annual and will renew on the anniversary of your initial certification.
60. If you do not wish to renew your membership you must give notice at least 5 working days before certification expiry.
61. A renewal reminder will be issued at least 30 days ahead of your renewal date.
    (a) If you have a direct debit mandate in place your membership will automatically be renewed, with payment taken over 3 months from the renewal date.
    (b) If no direct debit mandate exists, you will need to make payment in full by card or BACs transfer or set up a direct debit with us moving forward.
62. NAPIT will review the pricing of its memberships periodically. Any changes to pricing will only be applied at the point of initial application and/or membership renewal.
63. Where the assessment required (for either an initial or surveillance) will exceed the standard assessment time, additional assessment days will be invoiced at the applicable rates.
64. Where a complaint or compliance inspection is required, the assessments will be charged at the applicable rate per half day.
65. NAPIT will review the pricing of its notification system periodically. Any changes to pricing will be applied and communicated via the Members Online Portal.

Remote Locations

66. Some locations in the UK are more challenging to provide a NAPIT assessor to than others. For instance, some may require flights, accommodation, or are located further from our field-based assessors. Because of this, a limited number of postcodes have a remote location charge, details of which are available via our website.
67. Applicable surcharges will be applied automatically to membership invoices.
68. A list of affected postcodes can be found at www.napit.org.uk.

Archived Applications

69. Whilst we will make every effort to communicate with you during the application review and assessment booking process, it is your responsibility to provide any necessary information and documentation required, failure to provide this within 3 months from initial payment will result in the application being archived, further terms and conditions will apply.
    (a) An archived application can return into the application process within 12 months of the initial application without needing to restart the application process. (Please also see clause 76)
70. An application will only be considered for archiving where the application fee has been paid in full. Where fees are outstanding, we will cancel the application.
71. For the purposes of calculating the amount due to NAPIT for the cancelled application, we will apply the process summarised in clause 97.
    (a) Where the amounts due to NAPIT exceed the funds received to date, this will be advised on cancellation and will require payment in full within 10 days of this notification.
    (b) Where the amounts due to NAPIT are less than the funds received to date, this will be advised on cancellation; where we have the means to do so we will refund these receipts via the original payment method.
72. Applicants who have been archived will be charged a reinstatement fee at the applicable rate to make an application live again.

Assessment Bookings

73. Initial assessment will not be booked until all application requirements have been completed.
74. Assessments must be booked and completed within 4 months of re-certification on renewal. Failure to do so will lead to suspension of your membership until the assessment has taken place.
75. Assessment cancellations must be requested through NAPIT head office either in writing to [email protected] or via phone 0345 543 0330.
76. You can amend an assessment date without charge where there are more than 10 working days until the planned assessment date. For changes of location please be advised further charges may apply.
    (a) We reserve the right to charge an administration fee where an assessment date has been amended twice previously or where the number of assessment days required to move is above 5.
    (b) Assessments which fall within the ‘remote locations’ will be charged to cover irrecoverable costs incurred.
77. Where an assessment is cancelled within 10 working days of the assessment date, the following charges are applicable:
    (a) The current cancellation rate per each half day assessment originally booked.
    (b) Additional administrative fees may apply where two bookings have been made and subsequently either re-arranged or cancelled within the given time period.
    (c) Assessments which fall within the ‘Remote locations’ will be charged a remote location charge.
78. Assessments which are attended by NAPIT but are not attended by you, not successfully completed or result in a failed outcome will incur a re-assessment fee charged at the applicable rate per half day required.
    (a) This charge is applied regardless of the reason for the incomplete or failed assessment.
    (b) Where the unsuccessful assessment included multiple assessment days which, as a result of the unsuccessful assessment, require cancellation these will be charged in line with clause 81.
79. In the event that NAPIT must cancel/rearrange a confirmed assessment booking, as per clause 10.10 of the NAPIT Installer Scheme Rules, NAPIT are not liable for any alleged loss or damage.
80. All invoices relating to assessment fees are payable immediately unless stated otherwise.
81. If you wish to dispute any assessment fees applied, you must do so within 5 days of the invoice date. Please see clause 16.
82. NAPIT do not allow the re-booking of an assessment whilst there are amounts outstanding for previous assessment charges.
83. If payment is not made within 30 days of issue of invoice, we will place your membership on hold, and it will be cancelled after a further 30 days of non-payment.

Choosing to Cancel a Membership or Application to a Scheme

84. Cancellations must be requested in writing to [email protected].
85. All certificated NAPIT members and new applicants requesting cancellation must comply fully with the NAPIT Scheme Rules, available from www.napit.org.uk.
86. All cancellation requests must be made by an authorised person. The authorised person must be either the owner, Director, and/or the registered person of contact on the NAPIT membership or new application.
87. Should a cancellation request be received from a person or company who is not an authorised person as stated in clause 9, then we will take action to contact the appropriate authorised person in relation to the relevant membership or new application. Until the request can be confirmed with the appropriate authorised person, we will not process any cancellation requests. Details of cancellation requests made by an unauthorised person (excluding any personal information covered by the Data Protection Act) may also be provided upon request to the authorised person of contact for the related membership or new application.
88. Upon receipt of a members or new applicants membership cancellation request, we will be in contact to discuss your request within 5 working days if you have not already spoken with us regarding this matter. NAPIT will be unable to issue any refunds if applicable until this follow up has been completed.
89. Your cancellation is effective from the date that you send us the e-mail, unless you state a specific date from which you wish your cancellation to be enacted in the request.
90. Unless otherwise stated, annual fees (initial or renewal) are for a full 12-month period regardless of trading status or the status of certification.
91. Any unpaid fees on an annual renewal at the point of cancellation remain payable, these should be settled within 10 days of the cancellation to prevent further action.
92. Should the cancellation of a confirmed assessment booking be required as part of a cancelled membership, scheme or new application request, charges will be based on clauses 81 and 82.
93. Where applicable, requests for refunds of NAPIT membership fees prior to certification will be subject to the following deductions:
    (a) A non-refundable initial deposit.
    (b) For administrative costs you will be charged the higher of £75.00 + VAT or any other reasonable costs incurred to date.
    (c) Assessment activities completed to date, or where clause 81 or 82 applies.
    (d) Any fees and charges currently unpaid on your account relating to membership, software and training.
94. We will issue a communication confirming the cancellation or withdrawal of the required scheme(s), membership or new application upon completion of the above activities.

Non-payment

95. If you fail to keep the agreed payment terms on your account NAPIT will follow the below process regarding the status of your membership:
    (a) 7 days from the payment due date, as per your invoice or direct debit plan, your NAPIT membership will be placed on hold. For all scheme memberships this will restrict the ability to notify. You will receive notification of the membership status change along with a 30 day cancellation warning.
    (b) 20 days later we will issue a 10 day cancellation warning notice.
    (c) If we have had no communication, we will move to cancel the membership on the date given.
    (d) Once your membership has been cancelled, we will still require payment of the overdue amount.
96. A cancelled membership cannot be re-instated, and a new application will be required to become a certified member again.

Training

97. For the purposes of the terms and conditions, courses sold publicly and held at a NAPIT Training venue will be referred to as ‘Standard Training Courses’. Training which is delivered by NAPIT which contains content bespoke to the customer, is delivered onsite or at a location of a customer’s choosing or space that cannot also be sold to the public, is referred to as ‘Bespoke Training’. Courses which are accessed online are referred to as ‘E-learning’.

Training Courses Limitations and Liabilities

98. NAPIT Training and its trainers have the right to refuse entry to any candidate who fails to arrive at the correct venue, or on the correct date or time. In addition to this, we reserve the right to refuse training to any candidate(s) that knowingly breach any provision under the Health & Safety Act or fails to comply with any relevant and stipulated requirements, e.g. suitable clothing and equipment. The same applies to any candidate(s) who conduct themselves inappropriately with any offensive, disruptive or illegal activity. Under all such circumstances, candidates will be asked to leave the course without a refund or remuneration of any fees paid to date.
99. NAPIT Training will not be held responsible for any failure to comply with course pre-requisites and provide evidence as set by the awarding organisation; this may result in candidates being unable to undertake the course and/or no formal certificate being received without a refund or remunerations of any fees paid to date.
100. The liability of NAPIT Training for any expense, cost or damage of any kind whatsoever whether direct, indirect or consequential to the candidate and/or name booking contact (apart from personal injury or death) as a result of any action carried out by us, relating to any services or equipment provided in accordance with our course requirements and procedures is limited to the total amount of fees paid in respect of the course and/or assessment per affected candidate.
101. NAPIT Training will not be held responsible for any loss or damage to personal belongings whilst candidates are present at any of our venues, or whilst we are providing onsite training at your own premises.
102. NAPIT Training reserve the right to alter or cancel any published or booked course dates, change venues and/or lecturers without liability. In these circumstances, candidates will be offered an alternative course date, or a full refund limited to the total amount of fees paid in respect of the course and/or assessment per affected candidate.
103. NAPIT Training are unable to offer refunds for cancellations arising from events outside of our control including adverse weather conditions, flooding or industrial action, however we will, on all occasions where possible, offer alternative course dates for all candidates.

Standard Training Courses

104. A candidate place is not confirmed until a booking confirmation is issued by NAPIT Training; if this is not received by email within 48 hours of booking the required course/assessment online or by phone, then please call us 0345 543 0330 or send us an email to [email protected].
105. All NAPIT Training courses can be paid by Card, Bank Payment or Direct Debit.
106. Where applicable, training product charges include a single examination attempt per delegate. Any additional attempts will be chargeable and payable prior to confirmation of booking.
107. Course fees must be paid in full at least 30 days prior to the course commencement date unless other terms have been specifically agreed.
108. NAPIT reserves the right to refuse admission to a course where the full fees have not been received.
109. NAPIT reserves the right to relist a course where full payment has not been received 30 days prior to the course.
110. A late or non-payment of our course fees may result in the cancellation of your course booking, and a minimum administration fee of £75.00 + VAT will be charged per candidate place cancelled.

E-Learning Courses

111. Unless stated otherwise the e-learning package is available for 12 months from enrolment only.
112. Any payment made for courses with an e-learning pack confirms that the candidate fully understands and agrees to the creation of an e-learning account and registration with the awarding body, both of which are non-refundable. See below for breakdown of all costs, all prices are plus VAT:
     
     (a) Admin: £60.00 (non-refundable)
     (b) Telephone Induction/Skill Scan: £60.00 (non-refundable, following successful skill scan you are registered with City & Guilds and onto the e-portfolio)
     (c) City & Guilds registration fee: £300.00 (non-refundable)
     (d) e-Portfolio fee: £150.00 (non-refundable)
     Note: Further charges apply based on progress through the qualification.
113. We will try to accommodate any amendment but if registration to online learning resources have already been made then 50% of the course fees will be chargeable.
114. As soon as any course containing an e-learning work pack has been booked, the customer has committed to, the course and any fees incurred with the setup, plus 10% of the course fees plus VAT. These costs are non-refundable as these are part of the service performed by NAPIT Training throughout the booking process, (the minimum charge will be £75.00 + VAT).

Booking Amendment Policy

115. All course/assessment booking amendments are subject to the following charges:
     
     (a) If a course/assessment booking is amended due to a requested change of date, location and/or candidate(s) 30 days or more prior to the course/assessment start date, then no administration fee will be charged.
     (b) If a course/assessment booking is amended due to a requested change of date, location and/or candidate(s) 14 - 29 days prior to the course/assessment start date, then an administration fee of £75.00 + VAT will be charged per candidate place amended.
     (c) If a course/assessment booking is amended due to a requested change of date, location and/or candidate(s) 7 - 13 days prior to the course/assessment start date, then an amendment fee totalling 50% of the original course/assessment cost will be charged per candidate place amended, (the minimum charge will be £75.00 + VAT).
     (d) If a course/assessment booking is amended due to a requested change of date, location and/or candidate(s) 0 - 6 days prior to the course/assessment start date, then an amendment fee totalling 100% of the original course/assessment cost will be charged per candidate place amended, (the minimum charge will be £75.00 + VAT).
116. NAPIT will not refund or move 2396 exams as they are booked and registered in advance.

Cancelling a Training Course

117. To cancel a training course please email [email protected]
118. All course/exam booking cancellations are subject to the following charges:
     
     (a) If a course/assessment booking is cancelled 14 days or more prior to the course/assessment start date, then an administration fee of £75.00 + VAT will be charged per candidate place cancelled.
     (b) If a course/assessment booking is cancelled 7 - 13 days prior to the course/assessment start date, then a cancellation fee totalling 50% of the original course/assessment cost will be charged per candidate place cancelled, (the minimum charge will be £75.00 + VAT).
     (c) If a course/assessment booking is unattended or cancelled 0 - 6 days prior to the course/assessment start date, then a cancellation fee totalling 100% of the original course/assessment cost will be charged per candidate place cancelled, (the minimum charge will be £75.00 + VAT).
119. Any discounts and/or free training granted to you by NAPIT are non-refundable and non-transferable.

E-learning Course Cancellations

120. As soon as booking of any course containing an e-learning work pack has been made, the customer has committed to the course and we are not able to cancel or transfer this course.

Bespoke Training

121. Bespoke training content will be outlined in the specification document included in the quotation.
122. It is the client’s responsibility to ensure the training course is suitable for their purpose, and that delegates are advised of the venue, date and time.
123. Quoted prices are all subject to VAT.
124. Quotes are valid for 30 days.
125. Prices are inclusive of the following:
     (a) Training delivery on the day(s).
     (b) All relevant course materials.
     (c) One examination attempt.
     (d) Lunch and refreshments will be provided for courses delivered at NAPIT venues.
126. Any additional examination attempts will be chargeable:
     (a) Payments can be made by card or bank transfer. Payment is due immediately on booking unless otherwise agreed.
127. Unless by prior agreement, cleared payment must be made before the course commences.
128. Should a course be rescheduled by the client for any reason, we reserve the right to charge an administrative fee and to recover any costs associated with setting up the course.
129. We reserve the right to cancel the course if fees are not paid on time.
130. The trainer has the right to refuse entry to any candidate who fails to arrive at the correct venue, or on the correct date or time, or who in their opinion is unfit to take the course, or whose conduct or behaviour is disruptive. The decision of the trainer on the suitability of the delegate to complete the course shall be final and binding.
131. It is important that the named booked candidates are present at the training. Some external certification bodies do not permit substitute delegates to sit a scheduled examination.
132. It is possible, however, that we can arrange a future examination for an additional candidate which may incur additional charges, such as examination fee.

Bespoke Course Cancellation

133. Bespoke course cancellations policy:
     (a) 6 weeks (or more) prior to course start date – full refund minus a cancellation charge of £250 + VAT per day of delivery booked.
     (b) 3-6 weeks prior to course start date - 50% refund of course fees.
     (c) Within 3 weeks of course start date - Non-refundable, course fees non-transferable.
134. External Examinations (e.g. City & Guilds), once a candidate has been enrolled on to an examination (usually 4 weeks prior to the date arranged) substitutions cannot be made and the fees are non-refundable/non-transferrable.

Training and/or Assessment Rigs

135. The scope of work follows the details set out in the formal quote provided. The NAPIT Foundation Training & Assessment Rigs catalogue gives an overview of the available rigs and their features.
136. Usage and Safety:
     (a) The training and/or assessment rigs are intended for educational and training purposes only.
     (b) Users must have the necessary knowledge and qualifications to operate equipment safely.
     (c) Safety precautions must be followed at all times when using the rigs, including wearing appropriate personal protective equipment.
137. Payment Terms:
     (a) 50% of payment may be required to secure an order.
     (b) Where terms of credit are agreed with NAPIT the balance of any payment should be received 30 days from the receipt of the invoice for the training rig.
     (c) All prices are quoted in GBP and are exclusive of VAT.
138. Cancellation of orders:
     (a) Training and/or Assessment Rigs are bespoke built items. As standard once an order is accepted it cannot be cancelled.
     (b) Where an order is cancelled the full value of the rig will be invoiced and will be payable within 30 days of the invoice date. This does not apply in cases of proven manufacturing defects or damage upon delivery as per Clause 145.
139. Shipping and Delivery:
     (a) Estimated delivery timelines will be provided upon order confirmation.
     (b) Delays in delivery will not be considered a breach of contract.
     (c) On delivery, the Training and/or Assessment Rig(s) should be inspected and signed for. This confirms the Training and/or Assessment Rig(s) was delivered in full working order.
140. Warranty:
     
     (a) The electric Training and/or Assessment Rigs come with a 6 month warranty against manufacturing defects.
     (b) This warranty does not cover damage caused by misuse, neglect, or modifications, including but not limited to:
     i. Misuse: Any use of the rigs that is inconsistent with their intended purpose or recommended operating procedures, as outlined in the provided documentation.
     ii. Neglect: Failure to properly maintain, store, or handle the rigs in accordance with the instructions provided by NAPIT.
     iii. Modifications: Any alterations or modifications made to the rigs by parties other than authorised personnel from NAPIT.
141. Warranty claims must be made within the specified warranty period and will be subject to inspection by our technical team.
142. Returns and Refunds:
     (a) Training and/or Assessment Rigs are bespoke built items. As standard we do not accept returns of these items.
     (b) Returns will only be accepted for products that are damaged upon arrival or are found to have manufacturing defects which we are unable to rectify.
     (c) All return requests must be made within 14 days of receiving the product.
     (d) Refunds will be issued upon receipt and inspection of the returned product, where it determined the rig is unrepairable.
     (e) The buyer is responsible for return shipping costs unless the return is due to our error.
     (f) This does not impact any statutory rights.
143. Intellectual Property:
     (a) All intellectual property rights associated with the Training and/or Assessment Rigs, including but not limited to designs, specification, and documentation, remain the property of NAPIT.
     (b) The buyer is granted a non-exclusive license to use the rigs for training and assessment purposes only.
144. Limitation of Liability:
     (a) In no event shall NAPIT be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the Training and/or Assessment Rigs.

Physical Items and Digital Publications

145. A physical item for sale is a tangible product that requires physical handling, such as a book.
146. A product order can be cancelled or returned for a refund during the 14 days from delivery.
147. In order for a refund to be authorised, the product(s) returned must be received by us in the original packaging with all component parts, including any promotional items, and must be in a suitable condition for resale.
148. A 15% restocking fee will apply to all returns.
149. Delivery cost will not be refunded.
150. We will not accept returns of the following:
     (a) Any products made to your specification or clearly personalised.
     (b) Newspapers, periodicals or magazines.
     (c) Software, DVDs or CDs which have a security seal which you have opened or unsealed.
     (d) Digital publications or content.
     (e) Clothing which has been worn or is not returned in its original packaging with labels attached.
151. To cancel an order or arrange the return of a product you must contact us at [email protected].
152. Items to return will require a Return Merchandise Authorisation number (RMA) to be issued by NAPIT:
     (a) Return of any item without the issue of an RMA will be rejected and item will not be refunded.
     (b) The cost of return postage is to be covered by the customer. We recommend sending via recorded post to ensure the return reaches us.
     (c) RMA reference will be valid for 14 working days from issue. Returns must be received in this time.
153. In the event of any product(s) delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within 7 working days of receipt. If we receive no such notification, you will be deemed to have accepted the items as satisfactory.
154. If you have returned the product(s) to us because they are faulty or misdescribed, we will refund:
     (a) The price of a defective product(s) in full.
     (b) Delivery charges, if this was the only item on your order.
     (c) Reasonable postage costs you incur in returning the item to us - where you provide the receipt for the costs.
155. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by our appointed carrier. Liability in such cases is limited to the value of the product(s), which are shown to have not been received by you.
156. Any legal rights are not affected by the returns policy.

Software

157. A software licensee is an individual or organisation that has been granted the right to use a software product under the terms of a software license. This license is a legal agreement between the software developer (or copyright holder) and the licensee, outlining what the licensee can and cannot do with the software.

FastTest

158. On issuing licences, NAPIT grants to the Licensee a non-exclusive, non-transferable, revocable license to use the software solely for the Licensee's internal business purposes.
159. The Licensee shall not, and shall not permit any third party to, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the software.
160. NAPIT FastTest is an annual licence product, the licence starts from the date of purchase and continues for a 12 month period.
     
     (a) Licences added partway through an annual period will have the expiry date aligned to the current licence’s expiry.
161. A renewal invoice will be issued at least 30 days ahead of your renewal date.
162. This agreement will automatically renew for successive 12 month terms unless either party provides written notice of non-renewal at least 5 days prior to the expiry.
     
     (a) If card details or direct debit details have been stored, the Licensee will be automatically charged upon renewal for all current licences.
     (b) The Licensee is responsible for keeping payment details up to date by changing the details in accounts settings or by contacting the NAPIT support [email protected].
163. If the payment method on file is declined, the Licensee must provide us a new eligible payment method within 5 working days or the licence(s) will be suspended.
164. Where no payment method is on file, payment is required ahead of the renewal date; failure to supply payment for renewal ahead of expiry will result in access to the software being suspended.
165. NAPIT will review the pricing periodically. Any changes to pricing will only be applied to additional licences added during the term and on the renewal licences.
166. As a Licensee, if you do not cancel your licence(s) after the price change takes effect and prior to the start of your new annual period, your subscription will be renewed at the price in effect at the time of the renewal.
167. Additional licences will have cost prorated to align with the existing renewal date based on the current RRP of a full 12-month licence.
168. If you do not wish to renew your licence(s) you must give notice at least 5 working days before expiry. Failure to do so will lead to invoices being generated and payment being taken.
169. As the product is an annual licence, if you choose to cancel your licence(s), no refunds or credits will be due for a part year.