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Listen, Respond, Delight- A Guide to Customer Service

Listen, Respond, Delight- A Guide to Customer Service

Knowing your customers’ needs and meeting them is key in any business. This is a simple message. But, how good is your business at listening and responding to customer needs? Nikki Wyatt, NAPIT’s Customer Service Manager, considers the importance of quality...

About NAPIT

NAPIT is a leading Government-approved membership scheme operator in the building services and fabric sector, with over 20,000 registered installers working across electrical, heating, plumbing, ventilation, microgeneration, and building fabric trades in the UK’s domestic, commercial, and industrial markets. NAPIT Certification is accredited by the United Kingdom Accreditation Service (UKAS) to ISO/IEC 17065, ensuring the highest standards of product conformity certification. Read more...


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