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NAPIT Gain their first Investor in Customers Award

NAPIT Gain their first Investor in Customers Award

NAPIT are pleased to announce the completion of the internationally recognised Investor in Customers (IIC) Standard, joining a list of organisations in the UK that are recognised against the assessment framework.

NAPIT are the first certification and membership organisation to be assessed by IIC and has gained the IIC 2 star rating for outstanding customer service.

During the assessment, NAPIT members, NAPIT Training customers and staff were asked to complete a comprehensive survey to determine the quality of customer experience and relationships across a number of dimensions, including:

  • How well does NAPIT understand its members?
  • How well does NAPIT meet its members needs?
  • How does NAPIT's after sales service delight its members?
  • How effective is NAPIT at engendering loyalty?

NAPIT Group Chief Executive Officer, Michael Andrews, said: NAPIT are incredibly proud of what we have achieved through our excellent customer service and are delighted to receive the IIC outstanding rating. Through the surveys, we have gathered lots of useful feedback which will be used to improve our service even further to give NAPIT members the best experience possible.

Commenting on the feedback from the installers, Customer Experience Consultant, Charlie Williams, said: This is an excellent first assessment in which NAPIT demonstrate a consistent set of scores across the IIC model, with notably strong results in the area of member loyalty.

IIC Chief Executive, Sandy Bryson, said: The IIC award is the only one of its kind based entirely on customer and employee feedback and solely focusing on the members' experience. The process is a rigorous test of the customer experience provided by the company and NAPIT's results demonstrate a highly customer centric culture.

For more information about NAPIT and the benefits of becoming a NAPIT member visit

Article Published: 28 November 2014

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NAPIT is one of the leading Government approved and United Kingdom Accreditation Service (UKAS) accredited membership scheme operators in the building services and fabric sector. There are currently more than 16,000 NAPIT registered installers in the electrical, heating, plumbing, ventilation, microgeneration and building fabric trades across the UK domestic, commercial and industrial markets. Read more...

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