MCS Transition support for existing NAPIT members

If you are already MCS certified with NAPIT, we will support you through your transition to the redeveloped MCS Installer Scheme.

Use this page to see what you need to do, who will contact you, and what happens next.

Your Transition Journey Scenario Calculator FAQs and Support Other Resources Need Help?

Start Your Transition

Your transition starts when NAPIT sends you your online MCS Annual Return by email; this will also be available in your online member portal.

When you receive it:

Check your business information NAPIT already holds is correct
Update anything that has changed
Complete and return the form to NAPIT

Returning your Annual Return promptly will help your transition progress.

Find your MCS operating scenario with a quick check and a clear outcome.

Appendix A of the MCS Installer Operating Requirements identifies operating scenarios that reflect different levels of processes and controls.

NAPIT has created the MCS Operating Scenario Calculator so you can estimate which scenario may apply to your business. Answer a short set of questions about how you operate and the tool will show the processes and controls that typically matches your business operations.

It’s a quick, self-serve check to support your transition to the MCS redeveloped scheme.

MCS Scenario Calculator Assessment Guidance & Checklist

Your MCS transition journey

Follow the steps below to see how the transition process works:

NAPIT Our communication with you

MCS MCS communication with you

NAPIT issue annual return

NAPIT sends your MCS Annual Return.

You complete your annual return

You review, update and submit your MCS Annual Return to NAPIT.

NAPIT review information

NAPIT reviews the information you have provided and shares it with MCS for scheme checks.

MCS readiness call Prepare for your 15-minute readiness call with MCS

MCS will contact you directly to arrange the call. Use the information below to understand what they will discuss with you and how you can prepare.

What to expect from your call

How your business meets the Installer Operating Requirements , with a focus on maintaining compliance from initial quote through to completion.
How your business delivers against the Customer Commitment , demonstrating how it is applied throughout the customer journey, from first contact to installation completion.
How the requirements from these two documents are embedded in the day-to-day running of your business.

What you need to do

Review the guidance above and understand the requirements.
Make any necessary adjustments to your business processes.
Look out for contact from MCS.
Make sure the right person in your business is available for the call.
Respond to MCS if they ask you for any further information.

Visit the MCS website →

MCS begin scheme checks

MCS contacts you directly to schedule a call and begin scheme checks. These checks include a 15-minute call to assess your readiness for transition.

MCS completes scheme checks

MCS completes the scheme checks and finalises the outcome.

Outcome shared with NAPIT

MCS sends the outcome of its scheme checks directly to NAPIT.

NAPIT completes certification activity

NAPIT completes the certification activity needed for your transition. This may include the relevant surveillance or desktop activity.

MCS issue the Installer Agreement

MCS issues your Installer Agreement. Review, sign and return it to MCS for co-signature.

MCS transition complete

Once the required steps are complete, your transition to the MCS Redeveloped Installer Scheme is complete.

Key Information

Overview of the new requirements

Upon application or transition, installers will be required to provide NAPIT and MCS with some additional details surrounding their business. These will be utilised by MCS for initial scheme checks of the business and certain employees. MCS will communicate to installers whether the outcome of these checks has been successful and if they can proceed to assessment.

NAPIT will conduct installer assessment(s) in accordance with the Conformity Assessment Guidelines. Installers will need to demonstrate, as a minimum, compliance with the following requirements:

Pre-sale & System Performance Estimate Standards
MCS Installation Standards (MIS)

Additionally, MCS will conduct scheme checks upon the business and certain employees to ensure that installers are in compliance with the:

Installer Operating Requirements
Customer Commitment

After installers have successfully completed the MCS scheme checks and relevant assessments, MCS will require them to sign a new MCS Installer Agreement. Once they have signed and returned the agreement, the installer can be certificated by NAPIT as a member of the redeveloped scheme.

All new documents of the redeveloped scheme, including standards and guidance, (as shown in the image below) can be found here or on under the 'MCS Redeveloped Standards & Tools Library' on this page.

Technical Supervisor

A Technical Supervisor is now the individual who takes overall responsibility for the safety, technical standard and quality of a specific installation.

They must hold and be able to provide evidence of an in-date qualification or an in-date personnel certification in accordance with ISO/IEC 17024, which are listed here.
Each installation registered on the MCS Installation Database (MID) must have an assigned Technical Supervisor designated as taking full responsibility for the compliance of the installation.
Members will be expected to appoint a suitable number of Technical Supervisors, to accomplish the monitoring activities needed for the size and complexity of the business.

MCS have also provided guidance for supervising installation work, which can be found here.

Assessment Structure

MCS assessments will follow a similar structure to how they are currently performed, but with slight changes. The Main Contact and Technical Supervisor responsible for the installation(s) must be available through out the assessment.

1) Service Delivery Checks: NAPIT will audit your processes and controls against the scenario requirements (A-D), applicable to the size and complexity of your companies MCS related activities.

You can ascertain which scenario your company falls under, by reviewing the criteria within Appendix A of the Installer Operating Requirements and also use our MCS Operating Scenario calculator to estimate which scenario applies to the size and complexity of your company here.

2) Site Assessment: The assessor will require evidence to confirm your capability and capacity to deliver an installation, in compliance with the relevant Pre-sale Information and System Performance Estimate Standards (MCS 0xx) and MCS Installation Standard(s) (MIS 300x).

Financial Protection

Whilst under the new scheme Consumer Code membership will no longer be mandatory*, consumer protection is central to the redeveloped Scheme and is reflected in the MCS Customer Commitment.

A key new requirement for installers is to purchase an approved MCS financial protection product for every customer. Details of MCS approved financial protection products will be listed in a dedicated directory on the MCS website.

*Please note that DESNZ are currently reviewing the effectiveness of the MCS Customer Commitment for approval of it’s use in the Boiler Upgrade Scheme (BUS). As a result, businesses who are BUS registered may be required to retain consumer code membership in the short term once they have transitioned to the redeveloped scheme. Once approved, installers can utilise the Customer Commitment or Consumer Code membership for installs delivered under BUS.

FAQs

Questions? We’ve got you covered

We’ve compiled a comprehensive FAQ section This section addresses the most common queries that have been raised regarding the redeveloped scheme.

See the FAQ document here.

MCS Scheme Documents - Standards and Guidance

MCS Redeveloped Standards

& Tools Library

Go to MCS Tools Library

Guide for installers to

become certified

See the MCS Document

MCS Leaflet Installer update

on the redevelopment of MCS

Download PDF

MCS Redevelopment

of MCS

Download PDF

Other Resources

Below is a list of other resources, such as webinars or posts regarding the redeveloped scheme, which may provide additional information and can be recorded as Continuous Professional Development (CPD):

MCS Webpage regarding the redeveloped scheme - Redeveloped Installer Scheme - MCS Certified