NAPIT can investigate complaints made against NAPIT Registered Businesses and/or NAPIT Registered Tradesperson where a lack of technical competence is a concern.

For example, if any work undertaken doesn't comply with Building Regulations, British Standards, MCS published standards, or has resulted in an unsafe situation. You must try and resolve the issue directly with your installer, then contact NAPIT if the situation cannot be resolved.

How do I make an official complaint about a NAPIT Registered Business or Tradesperson? See the section of this website Complaints about Scheme Members.

Go to complaints (which can also be found in the footer of our website under 'How we can help').

Once we receive everything in writing we will review all the evidence. It is our policy to conduct a fair and balanced investigation, and remain impartial between parties.

We may send a NAPIT inspector to assess the work, and this will be done as quickly and conveniently as possible. The installer will be invited to attend. In some cases, we understand that you might not wish the installer to return to the property. In these instances, the site inspection and the complaints process may be hindered.

PLEASE NOTE: Site inspections are not always necessary and are at the discretion of NAPIT.

If we decide a site inspection is necessary, we will send one of our Inspectors to assess whether the work has been carried out in accordance with the relevant regulations and scheme requirements.

The NAPIT Inspector will observe and gather evidence, but will not alter, repair or adjust any equipment. Inspections do not constitute a safety check or service, and/or nullify the need for such.

NAPIT may need to clarify some issues with the installer and will issue a findings report to both you and the installer.

If the site inspection identifies the installer is at fault, they must propose a suitable resolution to your complaint that addresses NAPITs findings and is satisfactory to you.

Once agreed, you can expect that any necessary rectification work should be done without further charge, providing it was included in the original contract of work. If the rectification work is not done satisfactorily or no resolution was agreed, the installer may jeopardise their NAPIT certification.

We will require evidence that rectification work was satisfactory and this may in some circumstances involve a follow-up inspection.

NAPIT can only require the Scheme Member to make an installation compliant at their expense. If the householder will not allow them back to put the work right, our involvement in the matter can go no further, except for any action we may take against the Registrant if there are issues of safety or noncompliance with Regulations.

If you accept an offer that the installer themselves makes to pay for another party to rectify work, or to pay compensation to you, we would accept that as a resolution to the complaint.

You will have access to the following books for loan during the course and assessment:

• The Electricity at Work Regulations 1989
• Short Guide on Health and Safety Regulations Part P of the Building Regulations
• 2010 BS EN 1838:2013 Lighting Applications – Emergency Lighting
• BS EN 50172:2004 & BS 5266-8:2004 Emergency Escape Lighting Systems
• BS 5266-1:2016 Emergency Lighting – Part 1: Code of Practice for The Emergency Lighting of Premises
• BS 5839-1:2019 Fire Detection and Fire Alarm systems for Buildings
• MCS Guide to Installation of Photovoltaic Systems

Each awarding body has different rules on this, however it is usually at least 48 hours before a resit can be taken. We strongly recommend ensuring you have time to revise before coming back for a re-sit to give you the best opportunity of passing.

Please be aware that your exam results have expiry dates; these differ depending on awarding bodies.

Each course has its own requirements in terms of publications and normative documents.

Information on these publications can be found on the course information section on the page of the relevant course.

The following publications can be purchased at the Training Centres:

• BS 7671:2018+A2:2022 Requirements of Electrical Installations (18th Edition Wiring Regulations A2:2022)
• On Site Guide to the 18th Edition Wiring Regulations
• Guidance Note 3: Inspection & Testing
• Code of Practice for Grid connected Solar Photovoltaic Systems (Not at Mansfield/Sevenoaks)
• Code of Practice for Electric Vehicle Charging Points
• Code of Practice for In-Service Inspection & Testing of Electrical Equipment
• BS 7671:2018+A2:2022 
• On-site Guide
• PV,EESS
• PAT
• EV 
• All NAPIT Publications