A Business/Trades Person needs to be given the opportunity to act and investigate the complaint directly before the complaint is escalated to NAPIT. 

When contacting a Business/Trades Person regarding a complaint, ensure that you do so formally, it is recommended this is done in writing, giving clear information regarding the nature of your concerns, suitable evidence and your desired outcome.

We recommend you allow a minimum of 14 days for the Business/Trades Person to acknowledge your complaint.