Area Manager Field Officers (Assessors)

Department: Field Services / Certification

Reports to: Head of Operations

Location: Field based with travel (UK)

Contract: Full-time

Role Purpose

The Area Manager will lead, manage, and support a regional team of NAPIT Field Officers (Assessors) to ensure high quality member assessments, consistent compliance with scheme requirements, and excellent customer experience.

This role ensures Field Officers operate to the required technical, safety, and behavioural standards while meeting regulatory obligations under CPS, BSR requirements, and the NAPIT internal quality systems.

The Area Manager plays a key part in maintaining scheme integrity, supporting continuous improvement, and strengthening relationships with NAPIT members and stakeholders across the region.

Key Responsibilities

Team Leadership & Performance Management

• Lead, support, and mentor Field Officers to deliver high quality assessments across electrical, renewable and associated schemes.
• Conduct regular 1 on 1s, coaching sessions, and competency reviews (both in person and online) to ensure Field Officers remain aligned with scheme and regulatory requirements.
• Monitor team performance against KPIs, SLAs, audit requirements, and customer satisfaction metrics.
• Support recruitment, onboarding, and training of new Field Officers.

Operational & Quality Oversight

• Ensure assessments are completed consistently, accurately, and in accordance with CPS, MTC, PAS, BSR, EAS and NAPIT requirements.
• Review assessment reports, identify quality or consistency issues, and implement corrective actions where needed.
• Support the delivery of internal quality assurance audits and scheme surveillance activities.
• Ensure all team activity adheres to the NAPIT QMS, health & safety policies, and industry standards.

Regulatory & Scheme Compliance

• Maintain up-to-date knowledge of relevant regulations (e.g., Building Regulations, BSA, MTC Framework, Wiring Regulations, renewables standards).
• Ensure Field Officers apply consistent interpretation of standards and provide accurate technical advice.
• Support the integration of new scheme requirements into operational delivery (e.g., BSR changes, updates to CPS scope, introduction of new technologies).

Member Experience & Engagement

• Foster a positive experience for members undergoing assessments, ensuring professionalism, clarity, and supportive communication.
• Address escalated member enquiries or disputes, ensuring issues are resolved efficiently and constructively.
• Work with internal teams to identify trends in member feedback and support continuous improvement.
• Promote NAPIT wider services, training, and support resources to members.

Planning, Reporting & Coordination

• Provide assistance to Head Office in scheduling and planning Field Officer workloads to maximise coverage, efficiency, and responsiveness across the region.
• Prepare monthly area performance reports and provide insights on trends, risks, and opportunities.
• Collaborate with other Area Managers to ensure national consistency across assessment delivery.
• Support operational projects and cross department initiatives as required.

Skills, Knowledge & Experience

Essential:

• Strong technical background in electrical, renewable, or building services installation, with a solid understanding of relevant standards (e.g., BS 7671).
• Relevant technical or management qualification (e.g., Level 3/4 electrical qualifications, IOSH/NEBOSH, assessor qualifications).
• Experience in leading or managing field-based teams.
• Excellent communication, coaching, and interpersonal skills.
• Ability to interpret and apply industry regulations and certification requirements.
• Strong organisational and planning abilities with attention to detail.
• Demonstrable experience in problem solving and decision making.
• Full UK driving licence and willingness to travel across the assigned region.

Desirable:

• Experience in assessment, auditing, or quality assurance.
• Knowledge of Competent Person Schemes, UKAS accreditation, and MTC frameworks.

Behaviours & Attributes

• Leads by example with integrity and professionalism.
• Customer focused, with a supportive and positive approach.
• A collaborative team player who encourages knowledge sharing.
• Calm under pressure with a solution focused mindset.
• Committed to continuous improvement and personal development.

Key Performance Indicators (KPIs)

• Timely completion of member assessments.
• Member satisfaction and feedback.
• Field Officer performance and development progress.
• Compliance with scheme and regulatory requirements.
• Operational efficiency and area coverage.

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