This is outside of the period that either the Business/Trades Person or NAPIT are obliged to provide warranty for the work, therefore these matters are not within our remit to investigate.

We suggest that you check the original contract to verify whether there was any extended warranty cover included (i.e. with the manufacturer or an insurance company).

Alternatively, you could speak with citizens advice, trading standards or seek legal advice to query what other options are available to you.