News Article

NAPIT Earns Gold Award

NAPIT Earns Prestigious Gold Award!

Constantly striving for customer service excellence, NAPIT is thrilled to announce their latest accomplishment; earning the Investors In Customers (IIC) Gold Award!

Described by IIC as an achievement of ‘world-class best practice’, the Gold Award secures NAPIT a top spot on the list of companies with the highest standards of people management and development that support their business goals.

Mike Andrews, NAPIT Group Chief Executive, commented: "I am delighted with this year’s result. We believe that the quality of our customer experience is one of the largest factors when determining profitability and long-term success. We have an ongoing commitment to measurement, feedback, and improvement, as the insights gathered will help us address the weak spots and enhance our strengths, year on year."

"Achieving Gold reflects the dedication and passion of our staff and a testament to the fact that everyone is fully engaged in our vision" added Mike.

The coveted IIC award is presented to businesses based on an independent assessment designed to establish the strength of a business’s relationship with its customers. Registered NAPIT members, training customers, and staff were all asked a wide range of questions regarding their perceptions of NAPIT to provide a detailed picture of their overall experience.

Independent IIC Assessors, CXCO Ltd, Chief Executive Charlie Williams commented: "NAPIT have been undertaking the annual IIC assessment since 2014 and have seen steady progress as they use the feedback they receive from their Members and Staff to improve the services they provide. This year has seen them achieve the highest IIC rating (Gold) for the first time which is a testimony to how they have consistently listened and responded to their Members over the years. Of particular note this year was the increase in scores from their Membership and Staff alike which resulted in a significant improvement in overall scores that is unusual for companies achieving the highest IIC rating for the first time."

Now in its 25th year, NAPIT has registered over 10,000 members in electrical, heating, plumbing, ventilation, microgeneration and building fabric trades across the UK domestic, commercial and industrial markets and offer a wide range of discounted and free support services, including training, certification, and promotion across a wide range of multi-platform media.

To learn more about NAPIT membership and how it can benefit your business, visit or call on 0345 543 0330.

Article Published: 15 January 2018

Share this post

18th edition 18th editon amendment 3 announcement  appointment  apprentices asbestos ashgate hospice award award winner biba blog bs7671 building regulations building safety bill campaigns certification charity chesterfield fc citb city & guilds codebreakers competent person construction consultation consumer unit corporate membership covid 19 customer service dclg decc deleted directors eicr electric vehicles electrical electrical safety electrical safety roundtable elex emergency endorse energy efficiency esr excellence  expo feed in tariff fit flir forum frank bertie free fulcran fundraising futurebuild gdhif ghgs gold award government group heating iet iic insurance investor in customers landlords licence to practise marketing mcs megger members microgeneration napit napit calibration napit codebreakers napit desktop napit direct napit drive napit fasttest  napit insurance napit mobile napit on-site solutions napit private rented sector napit risk management  napit tenderspace napit trade association napit training napiteducates national energy services new publication norwich online store part p petitions private rented sector prs publication raising standards  rcd's rcpe registered competent person electrical renewable heat incentive renewables rhi roadshow rogue trader safety scheme schneider electric scolmore select committee seminars skills solar pv sparksafe students support survey technical top product trade association training trustmark webinar wholesale wiring regulations workshop

News & Events


NAPIT is one of the leading Government approved and United Kingdom Accreditation Service (UKAS) accredited membership scheme operators in the building services and fabric sector. There are currently more than 16,000 NAPIT registered installers in the electrical, heating, plumbing, ventilation, microgeneration and building fabric trades across the UK domestic, commercial and industrial markets. Read more...

Contact Us
0345 543 0330

International: +44 (0)1623 811483

Careers at NAPIT